Welcome to FlickHup’s Privacy Policy. We value your trust in us and are dedicated to being transparent about how we handle your information—especially as we provide our service where you can discover trending user-uploaded videos, watch, share, and explore, all for free. This policy explains what data we collect, why we collect it, how we use and share it, and your rights regarding your data. We aim to use plain language and cut down on legal jargon to make sure everything is clear.

Where This Privacy Policy Applies

This Policy covers all websites, mobile apps, and services operated under the FlickHup brand (collectively called our “Services”)—the core of which is helping you discover trending user-uploaded videos, watch, share, and explore at no cost. We link to this Policy on every applicable Service. If a specific Service has its own privacy policy, that policy will take priority over this one.

Information We Collect

To enhance your experience of discovering, watching, and sharing trending user-uploaded videos, we collect information about you, how you use our Services, and data from third parties. Below is a detailed breakdown:

Information You Provide to Us

You choose to share information with us when using FlickHup, including:

·Account Creation: At a minimum, we collect your phone number, email address, gender, date of birth, and preferences for the types of trending videos or content you’d like to discover.

·Profile Completion: You may opt to share additional details such as your video preferences, bio, interests, photos, and the videos you upload. To upload media (like videos or photos for your profile or content), you may need to grant us access to your device’s camera, microphone (if your videos include audio), or photo/video gallery.

·Purchases: If you ever use optional premium features (should they become available later) or make direct purchases (not through third-party platforms like iOS App Store or Google Play Store), we collect payment information (e.g., debit/credit card details) via our trusted payment processors.

·Surveys/Events: Information you provide when participating in surveys, focus groups, contests, or promotions related to our video-focused Services.

·Customer Support: Data shared when you interact with our support team (e.g., issues with video playback, account access).

·Third-Party Information: If you share others’ contact details (for features like inviting friends to join), we process this data on your behalf. We also process your chats and any content you publish to keep the Services running smoothly and securely.

Information Received from Others

·Other Users: Data shared by fellow users, such as reports about your uploaded videos or comments.

·Social Media: Information we access when you log in using social media accounts (e.g., Facebook, Google) or upload content from platforms like Instagram (e.g., sharing an Instagram Reel to FlickHup).

·Partners: Data from partners where our ads are shown, or from third parties about suspected bad actors (when allowed by law).

Automatically Collected Information

·Usage Data: Activity logs related to your use of our video Services, such as login times, features you use (e.g., video playback, sharing, searching for trending content), interactions with other users’ videos (e.g., likes, comments), and engagement with ads.

·Device Data: Details about your device and software, including your IP address, device ID, app settings, advertising IDs, and cookie identifiers.

·Cookies and Similar Technologies: We use these tools to recognize your device and personalize your experience (e.g., remembering your video preferences). Currently, we do not respond to “Do Not Track” signals because there is no uniform industry standard for such signals.

·Third-party SDK：Google AdMob, Firebase, and third-party attribution SDKs may collect device identifiers and usage data for advertising and analytics purposes.

Information Collected with Consent

·Precise Geolocation: Collected only if you give permission—even in the background (if your device allows it). Declining this permission may limit location-based features, like discovering trending videos from your area.

·Photo Verification: Face geometry data (considered biometric in some regions) to verify your identity (e.g., to prevent fake accounts from uploading misleading videos).

·Other Media: Photos or videos you upload for your profile or as part of streaming or content-sharing features.

How We Use Information

We use your data to deliver, improve, and secure our video-focused Services, and to show you relevant ads. Here’s a detailed breakdown:

A. Account Management and Service Delivery

·Create and manage your FlickHup account.

·Provide customer support and respond to your requests (e.g., fixing video playback issues).

·Send you updates about the Services, personalize any applicable pricing (for future premium features), and process transactions.

B. Facilitating Video Discovery and Interaction

Recommend trending user-uploaded videos to you based on your preferences, and help other users discover content you’ve uploaded (if your settings allow).

Enable search features (e.g., finding specific video topics) and interaction tools (e.g., sharing videos, leaving comments).

C. New Services

Display your profile, uploaded videos, and preferences on new FlickHup features or apps that align with our video-focused mission.

Let you manage your account across these new offerings.

D. Advertising and Marketing

Measure how effective our ad campaigns are and promote our Services (e.g., letting you know about new video features).

Send you communications about products or services we think you might find interesting (related to video discovery or our Services).

E. Service Improvement

Conduct surveys, analyze how users interact with video content, and develop new features (e.g., better video recommendation tools).

Review support interactions to improve the quality of our service (e.g., resolving video upload issues faster).

F. Security and Compliance

Detect fraud (e.g., fake accounts uploading stolen videos), enforce our Terms of Service, and assist law enforcement when required.

Keep data related to rule violations to prevent similar issues from happening again.

Legal Bases for Processing

We process your data based on the following legal grounds:

Contract Performance: To manage your account and deliver our Services (covers purposes A–C above).

Legitimate Interests: For advertising, improving our Services, and ensuring security (covers purposes D–F above).

Legal Compliance: To meet our legal obligations (e.g., responding to court orders).

Consent: For sensitive data (e.g., your video preferences that you mark as private) or specific uses (e.g., precise geolocation). You can withdraw consent anytime via your app settings or by contacting us.

How We Share Information

With Other Members

·Your public profile and content you voluntarily share (e.g., uploaded videos set to “public,” comments) are visible to other users, based on your privacy settings.

·If another user reports your content, we may share updates about the actions we take (e.g., “We’ve reviewed the video you reported”) with the reporter.

With Service Providers and Partners

·Vendors who help us run the Services (e.g., data hosting for videos, payment processing, marketing) may receive your data. We only share hashed, non-human-readable data with advertising partners to protect your privacy.

·All vendors must follow strict confidentiality agreements to keep your data secure.‘

Sharing Functionality

·You can share videos or profiles outside FlickHup using our built-in sharing tools (e.g., sharing a trending video to WhatsApp).

Legal and Corporate Transactions

We may disclose your data in legal proceedings (e.g., responding to a subpoena), or during mergers, acquisitions, or bankruptcy proceedings—if required by law or as part of the transaction.

With Consent

We will ask for your explicit consent before sharing your data with third parties for purposes not essential to the Services (e.g., partnering with a brand to promote their video content).

Non-Personal Information

Anonymized or hashed data (e.g., device info, general demographics like “users who watch music videos”) may be shared for advertising or analytics purposes.

Cross-Border Data Transfers

Your data may be transferred to the U.S. or other countries with different data protection laws. When we transfer personal data from the EEA, UK, or Switzerland, we use standard contractual clauses (approved by data protection authorities) or other legal mechanisms to ensure your data is protected.

Your Rights and Choices

Account Tools

·Access/Update: Edit your profile (e.g., update your video preferences) or use account settings to modify your data.

·Device Permissions: Control access to your device’s contacts, location, or camera via your device settings. Note that disabling certain permissions may affect features (e.g., you can’t upload videos without camera/gallery access).

·Uninstall: Removing the app from your device does not close your account—your data will still be stored.

·Account Closure: Close your account via the Service. Your profile and uploaded videos will no longer be visible, but we will retain your data as outlined in our retention policy.

Legal Rights

Depending on where you live, you may have the following rights:

·Access/Know: Request a copy of your data, including in a portable format (e.g., a CSV file of your video upload history).

·Delete: Ask us to delete your data (with exceptions, such as data we need to keep for legal compliance).

·Correct: Fix inaccurate information in your profile (e.g., update your video preferences).

·Object/Restrict: Challenge or limit certain data processing (e.g., object to us using your data for targeted ads).

We may ask you to verify your identity before fulfilling requests to prevent fraud. We may reject requests that are unlawful, impractical, or would harm others. Virginia residents can appeal denied requests. Users in the EEA/UK can file a complaint with their local data protection authority.

How Long We Retain Your Information

We keep your data only as long as needed for business purposes or legal compliance:

Safety Retention Window: 3 months after you close your account, or 1 year after your account is banned. This helps us investigate potential harm (e.g., harmful videos you uploaded).

Post-Retention:

Legal Compliance: Transaction data (10 years), credit card information (until the dispute period ends), activity logs (1 year), and consent records (5 years).

Legitimate Interests: Customer support records (5 years), data about your account’s existence (3 years after closure), profile data (1 year in case of litigation), and banned user data (indefinitely to keep the community safe).

Ongoing Disputes: Data related to legal claims or regulatory requests is retained until the dispute is resolved.

Children’s Privacy

FlickHup Services are for users aged 18 and older. We do not intentionally collect data from minors. If you suspect a user under 18 is using the app, report them via our in-app reporting tool.

Job Candidates, Contractors, and Vendor Representatives

We process personal information related to recruitment (e.g., job applications), talent management, and relationships with service providers. This includes application data, professional qualifications, and work-related details. We use this data to support hiring, manage agreements, and comply with legal obligations, and may share it with affiliates or service providers.

We may update this Policy from time to time. For significant changes (e.g., new data collection for video features), we will announce the update before it takes effect, giving you time to review.

How to Contact Us

For questions about this Policy, email us at: [email protected]

How to Delete Your Account

To delete your FlickHup account:

Go to App Settings > Account Settings and select “Delete Account.”

Follow the on-screen instructions to start the deletion process.

Your account will be deactivated immediately. We retain your data (including uploaded videos and profile info) for 7 days to allow account recovery. Log in within 7 days to restore your account; after that, your data is permanently erased and cannot be recovered.

Thank you for using FlickHup. We are committed to protecting your privacy and ensuring a safe, transparent experience for discovering, watching, and sharing trending user-uploaded videos.